Car Hire Lyon Frequently Asked Questions

Whats the advantage of booking through AutoReservation.Com?
Through discounted rates negotiated with top suppliers we can save you up to 50% on your car rental in Lyon, against the suppliers normal retail tariff. For a small reservation or booking fee you can enjoy our discounts. The vehicle reservation in Lyon is guaranteed with no car rental payment until you collect the vehicle.

Whats included in my car rental in Lyon, France?
Under the discount contract terms we have with our suppliers in Lyon. The Rate includes unlimited mileage, VAT and Tax and Full insurance cover subject to a refundable excess which varies per supplier, vehicle and location. Usually there is an option to reduce this excess, details are provided. On some of the prestige range a limited mileage is imposed. You will find details of this listed with the vehicle description.

What if my Lyon flight is delayed, will the supplier ensure my vehicle is available?
Providing you have been able to supply the airline and flight number when requesting a vehicle, these details are given to the supplier in Lyon so that they are aware of any delays and will make sure you get your vehicle.

When will I receive confirmation, and the details of the vehicle supplier in Lyon?
Vehicle reservation requests are confirmed with the supplier in Lyon and you will be emailed with confirmation and a suppliers reservation number. Unlike many brokers and agents we do not use 'freesale', every request is confirmed with the supplier in Lyon. Usually if a request is made in UK business hours you will receive confirmation same day but this can take up to 48 hours if requests have to be confirmed by the supplier with the location.

What happens if I need to cancel my reservation?
This can be processed and cancelled with the supplier in Lyon. AutoReservation.Com will retain your reservation fee to cover administration costs, however there will be no further charge from the supplier in Lyon.

What happens if I lose my confirmation details?
Please use the 'contact us' link on the front of the Car Hire Lyon site, and we will happily resend this.

What happens if I have a complaint with the service received from the vehicle supplier in Lyon?
Whilst hopefully this would not occur on occasions things can go wrong. With all the suppliers we deal with they are keen to ensure your car rental was a pleasant experience. As AutoReservation.Com reserves many rentals with suppliers in Lyon, you will benefit from our ability to ensure any matter is dealt with swiftly and brought to a satisfactory conclusion. Our customer services are here to help.